A BRANCH of fresh food chainFreshippoin Pudong is under investigation after a customer reported a rat jumping out of bread she bought there.

The woman,namedYan,said she bought the bread from an outlet at the Lilacs International Commercial Center inthe Lianyangarea on Tuesday using the Freshippo app.

“The little rat jumped out when my husband opened the package and it ran around my kitchen,” saidYan,who shot a video of the incident. “There was a lot of rat excrement left on the bread.”

YansaidFreshippohad apologized and offered compensation 10 times the price, but she had refused to accept it. “I demand an investigation from the third party and a solution,” she said.

Freshipposaid the bread was served by the third party and it would cooperate with the investigation by market authorities.

Pudong’s market regulation administration said yesterday the bread sold at the outlet had been removed from shelves.