China's dairy industry took an enormous blow with the Sanlu tainted milk
scandal, which led to the deaths of three babies, the hospitalization of tens of
thousands of others and an international scandal that shamed China.
However, looking back over the wreckage of the affair, there is one dairy
producer which stands clear of the scandal, Sanyuan, and it is hoped that it can
show the way where Chinese enterprise and government at all levels has failed.
Test results announced publicly on Sept. 17 and 18 by the General
Administration of Quality Supervision, Inspection and Quarantine showed the
problem was bigger than expected. Many leading domestic brands were tarnished in
the scandal, but one firm's reputation remained intact. It was Beijing-based
Sanyuan.
"I learned of the test results from the media," said Wang Dan, a marketing
manager of Beijing Sanyuan Foods Company Limited. "I'm not surprised that our
products have stood the test."
The samples were drawn directly from stores. The second test focused on
liquid milk, with 53 batches from Sanyuan and 121 batches from Mengniu. "Mengniu
has a much bigger market share than us. The ratio is not in proportion. The
check on Sanyuan is stricter," Wang said.
She was surprised that so many domestic brands were involved in the melamine
scandal. As a marketing manager she realized the big opportunity which lay ahead
for Sanyuan.
Sales of Sanyuan milk soared after the announcement of test results. In the
evening of Sept. 21, a Xinhua reporter found in Wal-Mart at Xuanwumen, Beijing,
empty shelves where Sanyuan milk had been. Colorful fresh milk and yogurt
products from other brands packed the neighboring shelves. A saleswoman said
Sanyuan milk was sold out when she came to work at 1 p.m. The store had asked
for more, she added.
Similar accounts came from Carrefour, Merrymart and other supermarkets in
Beijing. According to the company, Sanyuan sales jumped threefold in Beijing,
mainly of liquid fresh milk. Panic buying was reported in some other cities and
provinces. Sanyuan milk was sold out for a while in Shanxi Province.
Prior to all this, Sanyuan matched output to sales. Now employees worked
extra hours. The capacity was exploited to the full. Machines ran 18to 20 hours
a day, with the remaining hours given over to maintenance.
Logistics were reinforced, too. Delivery in Beijing increased, in general,
from once to twice a day. For the above-mentioned big stores, the surge in
supply required four to five deliveries a day.
At a press conference held on Sept. 20, Sanyuan Foods general manager Niu
Liping promised stable prices for all its milk products. He also pledged to
boost production to secure supply, intensify quality checks, and pleaded with
consumers not to lose faith in domestic products.
The general manager looked not at all happy with the advantageous position
his company was placed in the wake of the melamine scandal. Instead, he
expressed a deep regret. "It's not easy for the country's milk industry to
develop in the current state. It's an outcome of generations of effort. Sanyuan
was deeply concerned about the damaging effect of the latest incident," he said.
Engaged in the milk business for more than 45 years, Sanyuan had market
strongholds in northern China region including Beijing and Tianjin
municipalities and Hebei, Henan, Shandong, Shanxi and Anhui provinces. The
company was cautious in enlarging its business. As a result it was losing ground
to aggressive later-comers such as Mengniu, Yili, and Sanlu. Sanyuan's market
share in Beijing dropped to below 40 percent last year from the 80percent of
about a decade ago.
Sanyuan Foods business division chief Ma Guowu said the current market share
in Beijing climbed to about 50 percent. "It could have jumped further, if the
company was not short of capacity," he said.
"Honest operation will be rewarded in the end," said Auntie Wang, a loyal
Sanyuan milk consumer at Jingkelong Supermarket in Tianshuiyuan, Beijing.
SAFE MILK SOURCE WINS THE BATTLE
The extensive dairy scandal exposed flaws in China's whole milk and milk
products supply system - flaws which killed babies, sickened tens of thousands
of others and led to an embarrassing international scandal, the effects of which
on China's reputation and the reputation of its goods have not yet been fully
played out.
According to official accounts, toxic chemical melamine was put into milk
products at an early stage. To begin with, milk producers procured raw materials
using a standard that graded fresh liquid milk by its protein content. Varied
grades of milk were paid different prices. However, the test method commonly
used couldn't distinguish milk proteins from other proteins. If melamine was
added to milk, it produced proteins that could cheat testing.
It was assumed that dairy farmers might have a motive to cheat by using
melamine. But in most cases, farmers sold milk directly to the milking station
-- agencies run by all sorts of people. The latter paid the farmer and sold
truckloads of fresh raw milk to companies like Sanlu. Milking stations were the
major culprit in this scandal, the official report said, because in order to
cheat the milk company, melamine must be mixed into milk shortly before the
test. Earlier addition would be detected.
In Hebei Province, where Sanlu was based, police had by Oct. 19rounded up 43
suspects who had worked at milking stations or been engaged in illegal
production of a melamine compound known as "protein powder". A couple of
suspects reportedly had confessed their guilt. Xue Jianzhong, 55, who had
produced and sold protein powder, said he knew melamine was poisonous. He was
doing it to make money and he himself did not drink the milk mixed with
melamine.
The official story explained why Sanyuan escaped the melamine scandal. The
company had a nearly self-sufficient production chain. Its raw milk came
largely, or 80 percent, from dairy farms that the company owned or had a stake
in.
Recognizing the industry wisdom that "secure milk sources win the battle",
the company had invested heavily in building up dairy farms. Its Luhe Dairy
Cattle Center owned 27 dairy farms with 35,000 heads of cattle, mostly
Holsteins, which yielded 160 million tonnes of quality fresh milk a year.
The farms were run with a strict quality control system that covered all
phases of operation, from procurement of animal feed, to the checking and caring
of the animal's physical conditions, to hygienic milking, to cooling and swift
delivery of raw milk to processing plants.
Sanyuan milk products were free of antibiotics, the company claimed, and in
terms of the numbers of somatic cells and bacteria, and contents of milk fat and
milk proteins, the Luhe-sourced raw milk not only passed national norms, but
also met European Union standards.
The raw milk Sanyuan procured from external sources, about 20 percent, was
supplied by dairy farms of varied scales. Since 2001 Sanyuan had contracted only
with cattle farms for its raw supply. That was because they believed a farm of
scale could afford quality control. And the raw milk underwent two tests before
being accepted.
The practice had also to do with industry wisdom that "milk was best in the
cow's breast", which made processors skip unnecessary intermediate links in
operation and bring milk to consumers in the shortest time possible.
Sanyuan milk was not 100 percent safe, though. Internet sources mentioned a
melamine case uncovered in Qian'an, Hebei, which involved a subsidiary of
Sanyuan. A company source confirmed the rumor. The city of Tangshan, where
Qian'an was situated, was heavily hit in the melamine scandal.
"Apparently something had gone wrong in the collecting of raw milk. Our own
quality check had spotted the problem and the small amount of questionable
products was kept in the warehouse, when government examiners arrived," he said.
Sanyuan's quality control system included third-party testing. And workers
taste-drank every batch of milk products before the batch left the factory.
Sanyuan attached great importance to quality, the company said.
Located in the capital city, Sanyuan had been, for more than three decades, a
trusted milk supplier to many important places regularly, or on important
occasions temporarily. This included Zhongnanhai, the seat of China's central
government.
The Beijing Olympic Games was another example. Sanyuan lost to Yili in
bidding for sponsor's supply. Yet, in mid-June it received orders for supplying
dairy products to Olympics-related hotels, restaurants, media centers, and
sports villages. Sanyuan apparently had not expected that. "Our reputation may
be a factor," Wang Dan said.