Rachel Hou/Shanghai Daily news

On June 21, Shanghai Housing and Land Resources Administration set up a new phone hot line to hear complaints about residential estate management. 
The new hot line, 962121, will operate during the summer, the busiest period for property management complaints. The three biggest headaches according to local residents are unsatisfactory services, delayed repairs to neighbourhood facilities and non-standard service charges.
Meanwhile, the bureau announced the following four measures to improve local residential property management:
* Local residential property management companies must create hot lines to handle complaints.
* A set of rules will be introduced for the city's 63,000 residential area security guards. More than 10,000 community guardians will have received professional training by the end of this year.
* Local residential property management companies should provide special services for disadvantaged people, including the family members of revolutionary martyrs, or people who have died as heroes.
* The city will finish renovating 14 million square meters of old buildings, upgrade 300 elevators and install 224 wheelchair access ramps for the disabled.