Gu Jia/Shanghai Daily news

The Dazhong Taxi Service Company will begin training courses on manners and language for its cab drivers and managers from each branch office, reported today's Oriental Morning Post.
The six-month training course asks that their over 17 000 cab drivers master the six service phrases in Mandarin, English and Japanese: "Hello"; "Please fasten your seat belt"; "Would you like to pay by cash or by credit card?"; "Thank you"; "Please double check for your belongings"; and "Goodbye."
To make learning easier and more convenient for the drivers, the Company also provides CDs and small dialogue cards corresponding to the training course.
On completion of this course, drivers will take part in another one on topic dialogues about scenes of local interest, bus or railway stations, and airports.