Metro to compensate more for train delays
30/9/2003 15:14
Starting tomorrow, passengers taking Shanghai's Metro 1 or 2 lines will
get one more free ticket as well as a ticket refund in compensation for train
delays, today's Jiefang Daily said.
Citing officials with Shanghai Metro
Operation Co Ltd, the report said passengers involved in a train delay will be
eligible for one more free ride within one month after an accident.
The free
ride, which is more compensation than required by the city's rail transport
regulations, is to show the metro's concern for inconvenience caused by poor
service, metro officials said.
Meanwhile, the extra compensation, which
increases economic burdens for the SMO, aims at forcing the metro operator to
improve its service.
SMO has been under strong attack for delays for three
consecutive days last week during the morning rush hours. In response, metro
vows to take measures to improve its service, the key transport vehicle for the
local working population.
The company has printed apology letters in case of
future railway delays. It will present these letters to its passengers delayed
by accidents and will offer testimony for these delays to employers of these
passengers.
Jane Chen / Shanghai Daily news
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