Better metro service
18/12/2003 15:17
The Shanghai rail line transportation administration made public eight
promises yesterday to ensure better metro service for commuters, the Shanghai
Morning Post reported.
The promises were published in its soon-to-be-released
"Rail Transportation Service Guide".
According to the guide, commuters are
entitled to a full-fare refund if the train is delayed longer than fifteen
minutes, or they don't take the train the same day they buy the tickets. Metro
line workers must speak Putonghua, or the standard Chinese, at work.
The
administration also set up five complaint hotlines for commuters: 962000 (to
Shanghai Urban Transport Bureau), 64483666 (to Shanghai Rail Line Transportation
Administration), 64370000 (for RT Line 1, 2 and 3), 64894847 (for RT Line 5) and
28907722 (for the magnetic-levitation train).
Jane Chen / Shanghai Daily news
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