Jane Chen / Shanghai Daily news

Complaints about both online and membership shopping have skyrocketed during the first quarter of the year, with online complaints up 98 percent and membership up 376 percent, today's Youth Daily reported, citing the city's market watchdog.
The Administration of Industry and Commerce said yesterday that its complaint hotline 12315 received 283 complaints for online shopping in the first three months, mainly concerning after sale service, forged business documents and commercial frauds.
There were 490 complaints about membership shopping, mainly involving service operators, such as gyms and clubs who allegedly randomly change the services available or commit fraud.
Other areas featured on the complaint list are telecom services and products, sales service, transportation, air-conditioners, clothes, the Internet and food.