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Spotlight: UK tourism seeks to reinvent itself amid COVID-19 pandemic
From:Xinhua  |  2020-06-28 21:31

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LONDON, June 28 (Xinhua) -- Last weekend, 3.6 million people tuned in to watch dawn break over a cloudy Stonehenge for a virtual celebration of the summer solstice hosted by English Heritage. It meant visitors all around the world were able to watch the sunrise from home, not bothering with the long-distance journey to Britain during the COVID-19 pandemic.

Bringing the event online was one of the many ways that the British tourism industry is attempting to reinvent itself and offer new experiences for its visitors.


Normally, around 20,000 people would attend the summer solstice event at Stonehenge -- where the ropes would be cut to allow people into the circle to celebrate the beginning of the day.

"This year we couldn't do that, so it was a virtual Summer Solstice," Louise Dando, head of marketing at English Heritage, told Xinhua in an exclusive interview.

Due to the coronavirus and social distancing restrictions, many of those experiences have had to be taken online.

"We streamed it across the world. Which allowed our audiences, say from China, to go online to the English Heritage website and see the sunrise and experience it, for the first time, from their living rooms," she said.

Dando believed it would be an opportunity "in a way", although they had never organized such an event internationally to this extent before the coronavirus outbreak.

This year was the 80th anniversary of the evacuation of Dunkirk, an important historical event during World War II. English Heritage had planned a big event at Dover castle to allow people to tour the secret wartime tunnels there and see reenactments.

But then came the lockdown in Britain, and they made the decision to put the event all online.

"So we did a 10-day event online, which was very much enjoyed by thousands of people. We had to do it in a completely different way," Dando said.


Alongside virtual events, the charity have also had to look at what changes would be brought by the pandemic after lockdown. Figureheads within the industry have been hosting meetings since lockdown began to see how best to safely reopen sites for visitors.

"I think the most obvious thing...is introducing capacity limitations. We won't be having the volume of visitors you'd normally see," said Dando, who has frequented the meetings.

But with capacity constraints comes the issue of a decrease of income, however she remains optimistic that the financial flow will still be sustainable, hoping that many visitors would purchase something from the shop.

Another change that visitors will see to tourism hotspots in Britain is the introduction of one-way systems "where needed", Dando told Xinhua.

"We've got lots of castles with narrow passages going through, so we've worked out one-way routes so everybody can enjoy their visit without bumping into people coming the other way," she said.


Despite efforts for the British domestic tourism industry to reinvent itself, there is no doubt that the lockdown has had, and will continue to have, an effect on the industry.

"The lockdown came at probably the worst time for the tourism industry--being Spring, when it's normally the kick off for the season," Dando said, "in somewhere like Stonehenge, we normally welcome over a million visitors, but we're looking at around 500,000 visitors this year."

Meanwhile, there are some sites that will have to remain closed after the relaxation on July 4, namely some small, indoor and poorly-ventilated sites. She believes that they could remain closed until next year.

There is little data on just how badly the industry has been affected by lockdown, but Dando remains optimistic that with the latest government guidance and the planned easing of lockdown restrictions on July 4, the industry can bounce back.

Since June, outdoor areas have been open for visitors, which has seen over the last few weeks, a slow return of tourism to those sites, according to Dando.

Out of the over 400 sites that English Heritage cares for, six sites are currently open. On July 4, 44 sites are set to be open and a similar amount from Aug. 1. Enditem